Terms & Conditions

Effective Date: 25 May 2025

Welcome to Gruff Grip (“we”, “us”, “our”). By accessing or purchasing from our website gruffgrip.com, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our site.

1. General Information
This website is operated by Gruff Grip Ltd, based in the United Kingdom. We sell climbing-related products, including portable hangboards and apparel, through this website hosted on Wix.

If you have questions, please contact:
info@gruffgrip.com

2. Eligibility
To use this site and make purchases, you must:

Be at least 18 years old, or have permission from a parent or guardian
Provide accurate and complete information
Not use the website for illegal or unauthorized purposes

3. Product Information
We do our best to ensure all product descriptions, prices, and images are accurate. However:

Colours and appearance may vary slightly as we are using natural materials
We reserve the right to modify or discontinue any product without notice
Prices are subject to change without notice

4. Orders & Payments
All orders are subject to acceptance and availability.

Payment must be received in full before items are shipped

We use Wix Payments and other secure third-party services for transactions

By submitting payment, you authorize us to charge your payment method

5. Shipping & Delivery
Please refer to our Shipping Policy for full details.
We aim to dispatch all orders within 1–2 business days. Delays caused by couriers or incorrect shipping information are not our responsibility.

6. Returns & Refunds
Please see our Returns & Refunds Policy.
You may return eligible items within 14 days of delivery. Returned products must be unused and in original condition. You are responsible for return shipping costs unless the item is faulty.

7. Intellectual Property
All content on this website — including text, graphics, logos, images, and product designs — is the property of Gruff Grip Ltd and is protected by copyright and trademark laws. You may not reproduce or distribute any content without written permission.

8. User Content & Conduct
You agree not to:

Post or transmit unlawful, abusive, or harmful content
Attempt to gain unauthorized access to our systems
Use the site for any commercial solicitation or spam

We reserve the right to terminate access if these terms are violated.

9. Limitation of Liability
To the fullest extent permitted by UK law, we shall not be liable for:

Any indirect or consequential losses
Delays or failures outside of our control
Injuries or accidents resulting from misuse of our products

Your use of any product purchased from our site is at your own risk. Always follow safe training practices and consult with a medical professional if unsure.

10. Governing Law
These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the UK courts.

11. Changes to These Terms
We may update these Terms and Conditions at any time. Changes will be posted here, and your continued use of the site constitutes acceptance of those changes.

12. Contact Us
If you have questions about these Terms, please contact us at:
info@gruffgrip.com