Privacy Policy

A Legal Disclaimer

Effective Date: 29 May 2025

Welcome to Gruff Grip Ltd (“we”, “us”, “our”). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website [gruffgrip.com] and purchase our products.

Who We Are
We sell portable climbing hangboards, t-shirts, and related equipment through our website, hosted on Wix.com. Our business is based in the United Kingdom.

For questions, contact us at:
Email: info@gruffgrip.com

Information We Collect
When you visit our site or make a purchase, we may collect the following information:

Name
Email address
Shipping and billing address
Phone number (if provided)
Payment details (processed securely by Wix Payments or their partners)
Purchase history
Website usage data (via cookies or analytics tools)

How We Collect Information

We collect personal data when you:
Place an order
Subscribe to our newsletter
Contact us via forms or email
Browse the website (via cookies and analytics)
Our website is hosted on Wix.com. They provide us with the online platform that allows us to sell our products and may collect technical data through their services. Please review Wix's privacy policy https://www.wix.com/about/privacy for details.

Why We Collect Information
We use your information to:

Fulfil and ship your orders
Process payments securely
Communicate with you about your order or inquiries
Send marketing updates (if you opt in)
Improve our website and customer experience

Sharing Your Information
We only share your information with third parties when necessary, including:

Wix and its payment partners (to process your orders)
Shipping carriers (to deliver your products)
Marketing or analytics tools (like email platforms or cookie-based services, if used).

We do not sell your data to third parties.

Cookies and Analytics
We may use cookies and similar tracking technologies to:

Understand how users interact with our site
Improve functionality and performance

You can control cookies through your browser settings.

Your Rights (UK GDPR)
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

Access your data
Correct inaccurate data
Request deletion of your data
Object to or restrict processing
Withdraw consent at any time

To exercise these rights, contact us at info@gruffgrip.com

Data Security
We use SSL encryption and secure systems provided by Wix to protect your data. Payment information is handled securely by Wix and its partners; we do not store your payment details.

Children's Privacy
Our website and products are not intended for children under 16. We do not knowingly collect personal data from anyone under 16 years of age.

Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.