Shipping Policy

Effective Date: 29 May 2025

Thank you for shopping with Gruff Grip! We aim to provide quick and reliable shipping for all our climbing gear and apparel.

Where We Ship
We currently ship to addresses within the United Kingdom. If you are outside the UK and would like to place an order, please contact us at info@gruffgrip.com to check availability.

Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your order size and delivery location. We use trusted UK delivery services (e.g., Royal Mail, Evri, etc.) for all shipments.

Free Shipping:

£0.00 on orders over £50
2–5 business days

Standard (UK Mainland):

£3.99
2–5 business days

Note: Delivery times may vary due to postal delays, holidays, or weather conditions.

Order Processing Time
Orders are typically processed and shipped within 1–2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking (if available) once your order is on the way.

Local Pickup (Optional)
If you're based near SW184ED, we may be able to offer free local pickup. Contact us before ordering to arrange this.

Shipping Delays & Issues
If your order is delayed or you haven't received it within 7 business days of dispatch, please contact us at info@gruffgrip.com with your order number. We'll do our best to resolve the issue quickly.

Wrong or Incomplete Address
Please double-check your shipping address before placing your order. We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete address information provided by the customer.

Lost or Damaged Packages
If your package is lost or arrives damaged:

Contact us within 7 days of delivery
Include photos (if applicable) and your order number

We’ll work with you to replace or refund your item as quickly as possible.

Returns & Exchanges
Please refer to our Return Policy for information on how to return or exchange an item.

Contact
If you have any questions about shipping, please reach out to:
info@gruffgrip.com